Bending Bridge Farm

 

frequently asked questions

Please read the following FAQ before you complete sign-up.

 

Q: When can I place an order?
A: For Wednesday pickup, the web store is open from Friday at 6:00pm until Tuesday at 6:00am.

Q: Must I receive a box every week?
A:  You are automatically scheduled to receive a box containing 5-8 seasonal produce items valued at $25.  You can put your delivery on hold as needed or customize your order from our webstore. When you customize an order we ask that you select at least $25 worth of items.

Q: How long do I have to spend my credit with the farm? 
A:  CSA credits expire at the end of our 25 week growing season.

Q: Do you offer refunds?
A:  Membership in a CSA is a commitment to purchase and receive vegetables for an entire growing season. We generally do not offer refunds.  However we will consider exceptions on a case-by-case basis for the following issues:  loss of household income due to unexpected unemployment or disability, death or disaster, unexpected relocation, and unresolved customer service issues.  A $25 administrative fee will be deducted from any refund issued.

Q. What if I spend the amount in my account?
A: You will not be able to place an order online if there is insufficient credit in your account. You can add money to your account at any time. Simply mail us a check or send us money conveniently and securely through our website.

Q. Will you always have what I order?
A: Sometimes we may have shortages and will omit an item from your order or offer a close substitute. Pests, weather, and other catastrophes could result in a smaller-than-expected harvest. If we must omit an item, we will credit your account accordingly.

Q: What if I forget to pick up my share?
A: Membership in a CSA is a commitment to purchase and receive vegetables for an entire growing season. We generally do not offer refunds.  However we will consider exceptions on a case-by-case basis for the following issues:  loss of household income due to unexpected unemployment or disability, death or disaster, unexpected relocation, and unresolved customer service issues.  A $25 administrative fee will be deducted from any refund issued.

Q: What should I do with the boxes?
A: We would like to reuse share boxes as much as possible. Please unfold each box so that it lays flat and return it to your pickup location the following week. View this video to learn how to unfold a CSA box.

Q. Are you perfect?
A: Definitely not! But we are committed to offering amazing produce and a great CSA experience. Occasionally, you may find that we placed the wrong item in your box or forgot an item altogether. Let us know right away if you are dissatisfied with anything in your share and we will credit your account.

One more thing…
Your membership is a commitment to support the farm throughout the growing season. CSA is a mutual commitment between farmers (us!) and consumers (you!). Just as you count on your farmers for a consistently fresh and safe supply of produce, we count on our members for a predictable and secure demand for the veggies we grow. Thanks for your support!